Returns & Exchanges

Returns & Refunds

First and foremost, we want you to be happy with your purchase.  If you are not completely satisfied with your purchase, TBB by ENZ is pleased to offer a Return within 7 days of your order's arrival for a full refund or an exchange within 7 Days of the delivery date.  

Returned merchandise must include original packaging and must be in the same condition as when it was received.  Used merchandise cannot be returned unless defective. Refunds will be made in the original form of payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping costs cannot be refunded  Please allow 5-7 days for the refund to authorize. 

Sale items are not returnable.

Return Shipping

To return your item(s), please contact for an RMA# and return shipping address instructions. 

We are not responsible for lost return packages.  Items are delicate and must be packaged in the original box to ensure it will not get defective while in transit. For a full refund, items returned must be in same quality as they were when sent to you. 

Replacement Policy

We will replace any ring should stones fall out or discolouration occurs within the first 60 days of purchase. Please contact us at to begin the replacement process.  


Although our jewelry is meant for every occasion and we want for you to wear it daily, we do not recommend showering or exercising while wearing your jewels. In addition, Please do not spray perfumes or rub lotion directly near your jewelry, as many beauty products can cause tarnishing of metals. Please store carefully in an air-tight bag to keep the piece clean and protected.  for more care instructions, please visit our Jewelry Care page.