Jewelry Care

TBB by ENZ has sourced quality metals and use high quality alloy plating. With that said, fashion jewellery can experience normal wear and tear like this over time. To extend the life of your jewellery, please give them occasional breaks and to keep them away from any moisture and creams.

Please follow these tips to maintain the quality and prevent early tarnish:

  • Keep them in a dust bag when not in use
  • Avoid sweat
  • Wipe with soft cloth
  • Do not sleep in your jewellery
  • Avoid chemicals (especially hand cream)
  • Avoid bathing, showering or washing your hands with jewellery on
  • Wait for hand/face cream to dry before putting on any jewellery 
  • if necessary, apply a layer of clear nail varnish on the inside of your rings

If you know you have sensitive skin and have had a reaction with either copper, brass, 925 sterling silver, Gold-plated, Palladium/Rhodium plated jewellery - you are likely to have the same reaction again.

We take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities.

However, if for some reason your ring has discoloured within the first 60 days of purchase, send an email to orders@tbb-byenz.com, along with a picture and we will be happy to replace it for you, free of charge.  

CARING FOR YOUR CRYSTAL JEWELRY

All TBB Rings are traditionally crafted and therefore the crystals are by very delicate. The metal is plated, and each crystal is individually set. As a result, special care is required.

Please follow the advice below.

Treat your TBB by ENZ Crystal ring with extra care for a prolonged life

 •    Store your ring in the original packaging or a soft pouch to avoid scratches.

•    Remove jewelry before washing hands, swimming, and/or applying products         (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and             reduce the life of the plating, as well as cause discolouration and loss of                 crystal brilliance.

•    Put on jewelry last when dressing and take off first when undressing.

•    Most important Avoid any hard contact (i.e. knocking against objects) that can scratch, chip or cause the crystal to break.  These crystals are as delicate ornaments, please treat them with care. 

If a stone falls out within the first 60 days of purchase, we will gladly repair or replace it for you free of charge  (shipping charges are not included). Please email orders@tbb-byenz.com to make arrangements to send your item back.  

If a stone is broken, due to hard contact or a drop, this is not the responsibility of TBB by ENZ, but we are also happy to help you, and come to a resolution.
 
We want you to enjoy your beautiful rings and shine bright forever.   

xo ENZ